Always be asking yourself whether the conversation is defensive or a dialogue. Ask yourself what you really want and what’s at stake. Over 25 years, they interviewed over 20,000 people and what they found was startling: It turns out that the most successful people were those who were skilled at having crucial conversations, assertive enough to get their point across and yet respectful of everyone involved.Ī 7-step primer on managing crucial conversationsĬrucial Conversations teaches a 7-step process for managing these conversations: The authors didn’t start out by researching conversations they actually started researching effective people. The four are also co-founders of VitalSmarts, an innovator in corporate training and organizational performance. The authors are a team of professional communicatorsĬrucial Conversations is written by the same folks who brought you these New York Times bestsellers: Change Anything: The New Science of Personal Success, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior, and Influencer: The Power to Change Anything.Īuthors Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler are all accomplished speakers and developers of training programs and change initiatives for major corporations. ![]()
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